I Have To Let You Know
Here is my review for my experience so far with Adena Montessori.
Have you ordered from them? What was you experience like? How long ago was that?I am VERY frustrated right now. I don't usually do this ... and I am hesitant to post this comment but I feel obligated to let other teachers and mothers know about this. I wanted to warn others about this company before you make the same mistake that I made. BUYER BEWARE!!!!!!! The very low prices and sale caught my attention. DO NOT BUY FROM THIS COMPANY! YOU WILL BE HIGHLY DISAPPOINTED WITH THE CUSTOMER SERVICE AND THE PRODUCTS.
I recently made a purchase (after months of saving up the money) with Adena Montessori on September 24th. They didn't ship out the package until October 9th or 10th after I finally contacted them. They were very quick to respond to product questions via e-mail to make a sale. But, when it came to my questions about order status and concerns about my order; their response time took forever or didn't exist. They were very generic and unsympathetic about my concerns. One time they said that they just hired new workers. The next time I spoke with someone they said they did not expect the number of orders that they received and that they were behind in shipping.
Then, I received the wrong order in the mail on October 15th. I
have sent many e-mails and tried calling several times. They do
not answer their phones very often nor do they respond promptly to messages left or e-mails (usually the mailbox is full ... probably from others complaining about their purchase). When you finally talk to someone they quickly dismiss your concerns and request that you send a detailed e-mail listing of all the materials you received in your packages instead of taking care of the order right there and then. They get off the phone with you as quick as they possibly can and NEVER address your concerns thoroughly. Joe said he would take care of the order on Monday after receiving my list. Today (Thursday Oct. 21st), I received another message from them requesting that I must photograph the items and weigh the boxes they sent me. I already listed the items for them and said that I would mail EVERYTHING back to them once/if they mailed me the correct order. Several items that I did order that were included in the packages were either damaged or incomplete. The number cards on the Seguin boards boards did not fit the slots and the hundred board was scratched due to how they packaged the materials. I also ordered 81 unit beads and received only 50. I did receive 6 items that were NOT on my order. They are procrastinating for some reason. I am hoping to get this mess straightened out soon. Today October 21st, I requested a FULL REFUND INCLUDING SHIPPING. I also asked for shipping labels for the order they sent me since it was their mistake and NOT my order. But after reading reviews on other websites; I am expecting the worst. I still hope to get a refund! I have so much going on here at the house and this situation has caused so much stress. I just want to be done with them. I want my money back and they get their products. How hard is that.
What a waste of precious time that could be spent with my daughter! I know how expensive lawyers can be ... probably more than the actual order. We need to get this company shut down! The reviews I read were almost exact to my review. It seems as if they do the same things over and over to their customers. Any review I have read that was not on their own website was NOT good. Please help spread the word so that other mothers and teachers do not get scammed. If you know anyone that uses Montessori materials at home or in the classroom; they should be aware of this company. Thank you for your help! There are better, more expensive companies to purchase from should you decide to use Montessori materials.
Thanks and sorry I vented my frustrations to you all, Tracey